Having been with Vodafone for at tleat 12 years I am now on my way out. On 17 Nov I was contacted by sales team to upgrade - so I did - gold iphone 6. Email confirmation showed previous address, although salesman confirmed by current address at point of sale in conversation, and it was the wrong colour phone! Many hours on phone to 191 and phone was delivered to right address - but still wrong phone. More phone calls - right phone ordered and I could send wrong one back with delivery driver. Nothing heard so on 22 Nov called again to be told order cancelled due to fault with their software update but noone thought to give me the courtesy of letting me know. Asked to speak to manager - one would call back in 48 hours. No, want to speak to someone now! Advisor went for a few minutes and repeated the 48 hour bit then thanked me for calling Vodafone and hung up???? 23 Nov asked for bag to send back wrong phone. Promised one in a few days but nothing arrived so rang again on 1 Dec - nothing arrived and I rang again on 4 Dec. One should be with me this coming week. Not holding my breath! It also appears I could not have gold phone anyway - not been available since October. I have also written 3 letters (the last one has been delivered as I sent it sign for mail) and an email to CEO and heard nothing - not even acknowledgement of receipt. I cannot believe the lack of care or courtesy. Moving to O2 who I have heard have far better customer services - experienced it once yesterday when I rang to ask a few questions. AVOID VODAFONE is my advice!