I did send that following e-mail to Voda phone CEO's address (jeroen.hoencamp@vodafone.com) plus complaint department on 7th December and still not having any reply till 9th December till 23:20pm!!!!
Good Evening
I have moved to Your network three months before from EE after 8 long years with them. Moved due to get an exclusive offer with IPhone 6 that I was looking for. I had a option in day one to secure another contract but I did not take that that time due to my another contract was nearly finishing with EE by 21st November.
I rang 191 and took iPhone 6 Plus on 21st November. I received PAK code from EE on 24th November and passed that to upgrade team as requested by mentioning that need to process when I will ring after receiving the hand set that supposed to be delivered by 4th December .
Worst thing happened when I rang on 27th November to confirm that I have received the hand set but missing SIM card . Adviser advised me that I will receive that next day. But I did not receive that next day. I rang again and adviser confirmed that someone forgot to despatch the SIM. He re ordered that and I received that on 29th November. When I put the sim inside set that showed NO Service . I also noticed that my main number 07983025137 is showing No Service. Then I rang them again 3 different times but they dropped my call at certain point of time. I made those calls from my number 07983025137. They did not really behaved well with me at all, no one solved my issue. Than I rang from my land line number 01619007975 and spent around 45 mins on 084 number that cost me also but that adviser assured me that my main number will start functioning in 24 hours but the temporary number will be start functioning in 72 hours . My number backed to normal in 24 hours but that number not backed in 72 hours. Just to note adviser mentioned that for without having connection I will be compensated and my complaint been raised . As my wife use my 2nd number(Original EE no-07535653491) and could not contact with my children's , office last couple of days. That causes us big mental distresses.
After that conversation I received 2 new SIM card again and I rang again as I did not connected in 72 hours. Adviser did not find any notes in the system after 27th November and asked me again to put one of the two new SIM card that holding the number tel:07470116582. And mentioned it has been raised again and will take 72 hours again . They can't do anything more about that. It was done in 03/12. I have same No Service signal in that above number ended with 6582. Already passed 72 hours. My wife and my family still suffering and mentally effected with this un tolerable issue .
I need a proper investigation please in this regard. As my complaint has not been logged after I requested for several times.
Please let me know what you have done for me. Thanks for your time all cooperation sim this regards.
Kind Regards
Md Manjurul Shaheed
Mob : 07983025137
8 years ago
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