I am absolutely seething with rage at Vodafone right now. I have 2 contracts with them and have been a customer for many years. Just before Christmas last year, we pretty much lost our signal at our home address. I contacted Vodafone multiple times about this but they wouldn't accept that there was a problem and suggested I buy a Sure Signal box at a cost of £100. I was pretty unimpressed and vowed to cancel the contracts as soon as I was able. Other people in our house are on EE and O2 and have no signal problems. So, the first contract is now available to cancel and I duly rang last Sunday to do this and the guy I spoke to was lovely. Told me I was a VIP customer because I'd been with them so long and he would offer me a great deal to stay. I totally fell for it. What an idiot I was. He offered me a fabulous deal including a brand new iphone and a Sure Signal Box free of charge and it would all be delivered on Tuesday. I was very happy and more than satisfied. But, alas, it was not to be. When I didn't get a text notification on Tuesday with the delivery time, I checked online to discover that my order had been cancelled and an email confirmation sent to to confirm this. No email was sent. In fact, Vodafone didn't contact me at all. I got on their online chat, and after about 30 minutes, someone promised to speak to their boss to reinstate the order which had been cancelled due to 'technical' reasons and that I would receive a text later. No text arrived so I got on the online chat for the second time and after a couple of transfers they decided they had to call me. No signal, remember?? I did eventually get them to call me on the landline and they put me on hold and, after driving home for Christmas with Chris Rea for the tenth time, they cut me off. Blood pressure rising, I tried online chat again only to come up against a brick wall. No one could explain the technical issues that led to my order being cancelled and no one knew how to reinstate it. After two and a half hours, I gave up and they told me to try agaian the next day. Then, out of the blue, the very first person I spoke to on online chat text me and told me the phone would be delivered the next day. Between 8 and 6. I waited in. Again. No phone. No Sure Signal Box. No communication from Vodafone and not one sign of an apology to which I am now surely entitled. So, I ventured into the miserable world of online chat with them again. They came up with the same bullsh*t excuses and still couldn't explain what had happened and said it was possible they could reinstate the order but it was going to take 3-5 days to process this before they could start. I can get a new phone from EE or O2 straight away. I really don't need to be treated like this by Vodafone. I am indescribably fed up with this multi-million pound company's complete inability to process an order. I am, of course, going to cancel both my contracts. I have had multiple contracts with Vodafone for over a decade and I will never deal with them again. I can't believe they have treated me this way but reading other reviews makes me realise I am far from alone in this. I'm going to share my experience with Vodafone on every site I can find.