Since May they keep charging me 4.99 for skysports app which is for free with red xl bundle. Customer service is full of people who cant sort simple things cant speak English and they keep lying that they will sort everything. For last 3 months they cant set new DD. Since September they didnt reply for my written complaint. I was forced to open a case against them with Services ombudsman. Im hoping that they will help me to cancel my contract with this shocking company. Avoid !!!! Avoid !!!! Avoid !!!! And btw signal is crap. If you are in cooling off period cancel your contract before it will be to late.