Vodafone will lie to you, customer service cant speak English, and when they do they still cant fix any problems. Vodafone director support staff are useless, just more lies. if you complain or use bad words , they start crying , and they threaten to turn your sim off. they told me I had 72 hours before they turn my sim off, but turned my sim off within 2 hours. leaving me with NO phone over xmas. ive been a Vodafone customer since 1999, and had nothing but trouble recently. now with EE and so much better and cheaper !! KEEP AWAY FROM VODAFONE ESPECIALLY IF YOUR PHONE IS IMPORTANT TO YOU.