Sales experiences was great - been with Vodafone for nearly 15 years and this upgrade was fine. Happy with the deal etc. I had an issue with the new phone and wanted to exchange it. Delivery became an issue (I work during the week) and so discussed with Vodafone for help. That's when the issues started!!! Long call waiting times Rude staff who are unhelpful Failure to call back as promised I clearly asked to log a formal complaint..... 7 weeks later and I'm still waiting for a response! The call operator was happy to cancel my contract when I said I had no alternative to the week day delivery In the end I contacted DPD the delivery company and arranged my exchange directly with them. Service was great from DPD. I'm still waiting for Vodafone to call me back, resolve my complaint but considering the ludicrous service I received I'm not holding my breath. Absolutely disgusting. Vodafone has gone downhill significantly in recent years which is a shame because I pride myself on company loyalty. Will not be renewing again and have warned all my friends and family away from Vodafone.