Vodafone are con artists! You trust the salesmen/women on the other end of the phone to listen to your budgets, requirements and your needs as a customer and every time I am left disappointed. I am a long term Vodafone customer and have never been given a deal that lives up to what I’m told or appreciated as a 20+ year customer. In this current climate I struck a deal as I needed the cheapest contract as couldn’t afford the £50+ packages they where charging me which I expressed. I was offered a much cheaper deal which I was happy with, downgraded my package and my phone too. I’m now finding it’s the worst deal yet, after a year into the contract the rate has gone up £17.63 and is set to still sky rocket, I’m now paying more than what I was previously for the better package and better phone …. I hope Vodafone and the women who served me feel good about themselves, ripping off customers and taking every last penny we have despite reassuring they are doing us a favour and being helpful, knowing full well from the discussion I am struggling to pay what I was so wanted to downgrade for that purpose. I’m in absolute shock that when calling Vodafone to complain and find a solution they then want to charge me £310 to get out the deal and down grade… that was their solution, so still not listening to me. Worst money grabbing company I’ve ever dealt with. Once my contact is up I will be leaving and get a sim only plan else where.