I've never been able to login and use bt wifi even though I've been trying for 2 years. I should get 1gb free with my contract. I've been into several of their stores and the poorly trained staff tell me to use my vodafone login and password. It never works and the staff in my dirty local vodafone stores can offer no other advice. I've called their customer non-service line many times and waited for over an hour to hear the same thing. Yesterday one of their advisors called me about some negative feedback I'd left and about why I'm cancelling one of my contracts and going to talk mobile instead. I mentioned my BT wifi problems and the fact that I feel deliberately mislead about my contract and what I'm actually getting for my money. He could only tell me to use my vodafone login details and had no other ideas to help me. So today I tried their live chat. Oh my days where to start about that. My first session ended unexpectedly. Then I spoke to Rohit who's terrible grasp of the english language has made my problems even worse. I really don't think he understood me at all. He said he was sending me a password via email to login with. He didn't send it. What he has done is stopped me logging into my vodafone account at all. Now my login, which worked fine i might add wont work on their site and I cant open the vodafone app on my phone either. I HATE their customer services I called them on saturday to cancel a contract and waited for an hour and a quarter before my call was answered. The operator was neither polite nor courteous but I'd guess that was because the poor guy is so over worked. I wish that I'd never switched to vodafone. I wish I could leave. I'm going to see a solicitor about what I feel is breach of contract I don't get what I've been paying for for over 2 years.