Terrible service and customer care. Sorted out a sim only contract for my mum who has been with Vodafone for 24 years or so, and requested a micro sim be sent by post as my mother runs a pub well over an hour away from the nearest Vodafone store. Having requested a sim be sent over 10 times now. Only one has arrived which was faulty and didn't work. I have been charged for delivery of these so called orders which never arrived. I have tried contacting Vodafone well over 20 calls now to sort this out and have been promised a manager call back by several people... Never had a call back! My mum is paying the contract which she has now had for 7 months and not been able to use it! And still I can't contact anyone of authority to resolve my issue. Terrible! I can't believe they consider this legal yet alone moral. I have tried all means to get a call back from the escalations team and have now reverted to this. So if anyone at Vodafone has a moral conscience you can contact me on 07810210262 to resolve it. In the mean time I will continue to tell the world of the nature of their service.