This is the worst company to go into a contract with. If you do not want to be robbed or tested with your patience, DO NOT use this company. They do not help you if you have an issue. They constantly over charge you for things. They will never help you resolve an issue. They will be rude on the phone and on live chat, and if you want to complain further about their customer service, they just give you a 'oh sorry' which is basically all they know how to do. If they rip you off and cause you emotional stress so much you want to scream? Yeah, they don't offer any compensation or help whatsoever. They will just say 'oh sorry' and blame all other customer service team members. They will make you feel like its YOUR fault. They NEVER do anything wrong and if they do - 'OH SORRY.' If they say they are going to sort a situation out for you. They aren't. It's a lie. They will do anything to get you off the phone or off online chat thinking your situation has been dealt with only to find out in a week/ 2 weeks time you are back to square one. I wasted HOURS of my time trying to talk sense into what I can only describe as the most awful customer service team, just for them to NEVER help me. All I wanted to do was set up a payment plan to pay off £70 of debt £15 a month. In the end I had to pay it off full by borrowing some money because after 4 months they failed to mention all I had to do was call the automated number to set up a 'payment plan' It got pushed so far that 1 particular customer service provider said they didn't set up the 'payment plan' simply because I had called it a 'payment' plan instead of an 'installation' plan. After talking to 20+ customer service team members, not one of them mentioned how I could resolve my issue SIMPLY. I don't think they really know how to do their jobs so who can blame them???? This is when I felt like Nuking the whole entire Vodafone population. If you go into their Facebook page Vodafone UK you will see I am not the only one. EVERYONE who joins with vodafone regrets it. Once you start reading, you can't stop. And How do vodafone respond? 'OH SORRY...' BLAH BLAH BLAH. Same old bull. They are despicable. They do not care about their customers. They are money grabbing fiends. If I could use vulgar lanuage, I would. They should be investigated and shut down for the stories I have heard, because with my 4 month struggle calling almost every day to sort out 1 simple thing that could have been done in a matter of minutes if they were actually competent, people have been robbed out of thousands and taking for a ride so badly their entire lives have been affected. Truly disgusting that they continue to do this. DO NOT TRUST THIS COMPANY.