Unresponsive, Tardy and Inflexible even when CEO's office involved We have IPad and phones on Vodafone which are used to provide an out of hours service to 350 very vulnerable patients (those with five or more chronic illnesses).They are registered with an account at the local NHS Clinical Commissioning Group (CCG). The phones and Ipad have had their access restricted by Vodafone (without warning by text or the like). This was discovered by chance on Friday evening and the staff at the CCG had gone home. As restricting the calls and Ipads risks the patients care, I have just requested that the restriction is relieved for this period until Monday. Then your Vodafone team can contact the appropriate person at the CCG. This has been denied saying they cannot relieve any restriction without speaking to the account holder. This suggests a distinct lack of flexibility and common sense and is most disappointing despite involving the CEO's office. The lack of warning of any restriction of service is unacceptable and I would certainly not use Vodafone for any crucial service serving patients or the community where communication is an essential requirement.