I have a pay as you go SIM card and they sent me a monthly pay SIM card which I didn't want, so a few days later they took the first months money out of my bank for it, so I rang them up they put me on hold and transferred me to 4 different people to speak to, after finally getting through to someone who could understand me he then said I've cancelled the card for you, make sure you cut it up and I'll transfer the money to you within 5-7 days well it's been 7 days and they still haven't given me the money back robbing so and so's! I've rang them up I was on the phone for 35 minutes for them to tell me they can't access the monthly SIM card I said well obviously because it's being cancelled, it carried on and on which I got angry and hung up after they have wasted my time and minutes. What a peice of crap hate Vodafone never recommend them to anyone ever!! Worst phone company all there bothered about is ripping people off and being absolutely pointless at there jobs!