well, where do I start? there very poor customer service or the inability to sort out ANY issues? it all started 32 mon the ago when I took the contract out... they assured me they could provide me with signal in my current postal address.... signal I could never find myself. they wouldn't let me cancel the contract as I was now out of my cooling off period. ( even though I called up asking about signal... they told me it was a mast down and would be back up running soon)... after months of arguing with there disgustingly poor customer services I decided to leave my contract running and take out another one with amother provider. I left complaint after complaint with vodafone and NEVER once had a call back or letter of apology or Resolvment. in July 2015 my contract was up with vodafone and I phoned up to close the account. to which they told me had been done.. IT HAD NOT BE DONE! they continued to take payments from my account for the next two months. (which I can't get back). After another poor customer service phone call they ensured my account was closed and I would not be billed again.. so I can celled the direct debit with my bank issuer... the following month they once again tried to take payment.. this was because my account wasn't closed again. I received debt collector letters and red marks against my credit filem which was left me unable to obtain a remortgage.. I have called and been into stores and never got anywhere. it's been three months and no body is sorting the issue. I would NOT recommend Vodafone to anyone! all they want is yout money they have absolutely no phone manner or nice customer service. very poor provider. I HAVE NEVER had a apology even though they have admitted to it being there fault in the first place. absolutely disgusting.