Well where to begin. I have been a costumer for 4 yrs but that means nought to these lot. My phone that I recently upgraded on broke. I had to return it. I was told to take everything off of it including simple tray and sd tray. My new phone arrived the next day. A month or so passed I received a letter saying I was being charge £174 for a missing simple tray(which they told me to take out) irrespective of that the item costs less than £3 on amazon I challanoe this with Vodafone they rised it to be recalculated to no avail.I was told this is"standard charging". Loads calls later to try and resolve it but no neither would anyone resolve it or speak. Except the call handlers which if i am fair do a good job under the circumstances. I than phoned consumer helpline to find out my rights on it. On the day of phoning them I received a email off the department who dealt with the phone and charges I was told the reason why I have been charge and that was missing simple tray and also for a few scratches I challange that as scratches doesn't brake a phone I than received a email saying any psyical damage would void the warranty with the manufacturer and any further disputes to take it up with Vodafone. I replied back saying I do disagree and that scratches are not Wat broke that phone and for a warranty to brake is got be a direct cause of my actions that would brake it. Since than I have been back in contact with consumers advice and they have advised me to seek out alternative resoLuton organisation as vodafone have breached there contract with providing me a phone that wasn't fit the purpose. As a easy going person I decided to give vodafone one last chance being that I have been with them for yrs you don't stay somewhere if you don't like well unfortunately they promised phone calls back but no avail either way willing stay after this contract NO CHANCE soon as I am able to i am gone