Left my phone into this Rushmore store as it had a fault with the screen, they lied by saying there was damage via account Comms, requested CCTV and was refused. Head office think they above the law. Heard finbar speak about me to other customers so unprofessional and raising with ICO. manager Andrew also unprofessional during conservations. Network service is very poor not the mobile signal but the service provided. Go to other providers who don't discriminate on grounds of disability. Record everything you do in this store. No signage to say CCTV in use. Request dsar (data subject access request by email, keep copy's of everything) as the saying goes long run the fox, think I'm giving up ask your legal team. Raise via social media, don't accept there misinformation.Don't let them bully you. Always call from a recorded line or mobile as they claim not to record calls from landlines. Glad I have these. I would strongly advise customers to leave this network, go to the financial ombudsman. Courts, just don't back down. They lied to cisas and didn't realize it's recorded on the dsar records. Advised they checked my id and bill. They didn't and said they would say they seen it, no records kept on account of proof shown. Vodafone cu send you repeatedly to store. This is funny how poor of a network they really our. Screen has fault according to Google. Independent reports already completed today let's see what Vodafone say when they review the handset. Any network provider is better than the service from this disgrace of a store and company. Be nice to your face and a demon behind your back. I wont be bullied and advise all to stay away. Finbar if you see this if I hear you I'll speak about me again expect legal action. Phone was kept by Vodafone from October to end of December without being repaired. Joke of a company