Upgraded this week, was promised delivery on 11th March, the address they sent it to was wrong as I had received a confirmation text message naming the wrong address, we phoned sorted that. I tracked the order again and it was going to the wrong address still, so we phoned again and they apparently sorted it. You wouldn't believe it but they got it wrong again, so then I thought that would be it, but it wasn't I found out again it was going to the wrong address so I phoned again and still they hadn't sorted it after that. So not only do I belive that the customer service is awful, the company is a scam (I had to pay to speak to them), but now I have to wait until Monday to get my phone which I paid £99 + a contract and delivery charges, waiting in all day for absolutely nothing.