Vodafone, you continue to disappoint me with your appalling service. So it starts here, I very nearly ended my contract in January due to all the issues and problems I had experiences with you!! However, a lovely gentleman on the phone persuaded me to take out another 24month contract with yourself which I very stupidly agreed too. Long story short, he told me I would receive a good will gesture on my account, which would be a £30 credit and this would cover the fee for my new iPhone 6s handset that I had just ordered, I was told that u would receive my new phone the next working day. I waited in all day for my new handset, that wasn't even out for dispatch the day before when I was told it would be! So I then spent another hour waiting on hold, talking to different advisors and having to explain the situation again 2/3 times before it was resolved. So the advisor who promised me that my new handset would arrive within 24 hours hadn't actually processed my order so I then had to wait 7 days until I received my new handset. I received my handset and all was fine, up until the middle of February when Vodafone decided to charge me £70.65!!!!!!!! This left me feeling very frustrated and baffled as my new price plan was meant to be £39.20 per month. Straight away I called Vodafone YET AGAIN to be told the good will gesture of £30 to waiver the up front handset fee would be put as a credit on my account so that my bill for the following month (March) would be around about £9. So today I've received my bill for this month and it is £39.20, I've spent 30 minutes on the phone to Vodafone trying to resolve this matter only to be told the Man who sold me my new contract in January should not have told me he can give good will gestures out as this is false information and Vodafone have changed their policy's! This is disgusting and your staff should not be able to give customers false information. Vodafone I am appalled, you have caused me nothing but Grief and Frustration and I've been nothing but a loyal customer to yourself. I expected the best service and not once have I received the best service. I will now be advising everybody against Vodafone, and the sooner I can finish my contract the better as I will also be going elsewhere