The standard of Customer Service with this Company is crap.On the 26th Feb 2016 I went into their shop on the shopping centre where I live and asked them for a PAC Number and a settlement figure for my wifes phone,and was told you will have to ring 191 we don't do this. When I got home I told my wife she had to ring 191 which she did,when she finally got through to a person she told him that she wanted a PAC Number and a settlement figure,he then went into a sales pitch,stating that they could do the phone and tariff cheaper than the company we had gone to,my wife kept telling this person that she was not interested but he just carried on,in the end she was yelling down the phone telling him to give her the information she asked for. On the 1st March I wrote and posted a letter to their complaints department,on the 22nd March I had not had a reply so I wrote another letter and posted this along with a copy of the 1st letter by Registered Delivery so I would have a signature for receipt.This let was delivered on the 24th March at 08-25am,it is now the 28th and I have not had a reply or anyother form of contact with them. I only gave this a 1 star so I could write the review in actual fact it is worth minus 10 stars.