Worst provider. My voicemail didn't work at all after I did all the setting correctly on my new phone. The shop staff on Chiswick High Rd was not at all helpful saying it was the phone's problem and not Vodafone network problem, but she was completely wrong. When I rang the Vodafone customer service, I couldn't talk to staff. Only chat was available and chat kept disconnected so I had to start all over again and explain everything all over again. They asked me to do the same thing again and again which I had already tried before contacting them. It was such a waste of time. Eventually the technical team fixed it but it took ages. I had another problem in the past with Vodafone. When I was in France I couldn't reveive phonecalls. So I talked to the shop staff back in the UK. They said it was because the bar was set. I asked to lift the bar and they said they did. But I had the same problem when I was back in France again. I still couldn't reveive calls. It took ages to sort out by chat. They said the problem was sorted so I should re-start the phone but it didn't work so I had to go back to chat many times and explain the same things to different staff over and over again. I wouldn't recommend this provider at all. I will switch to another provider myself.