Had 2 lines and asked for pak code to keep the number, which was sent to me by text, I settled the contract 4 months early and they informed me it was now cancelled. 10 months later I realised to my stupidity that I was still paying £47 PCM for the line that I cancelled, I contacted them and they cancelled the line there and then but they cancelled the line that I still wanted, called them again and they reinstated that line and told me that I would receive refund of £470. I then receive a text saying that I'm now into a new 2 year contract on the phone that they mistaking lay cancelled, I call and after hours on the phone manage to sort that. I call 1 week later to question my refund and am told that I never used the pak code so I won't be getting a refund I said that this was never explained to me and asked to hear the recorded conversation, never had the promised reply from Vodafone. I call again and they tell me that they have listened to the conversation and it was explained, I tell them that I want to hear the conversation, promise of reply never received then I receive a huge bill for 3 lines on my contract ( I only have 1 line) they sort error and promise £266 refund. Never received! They are liars and thieves and a company like Vodafone has no place in the society we live in, they take money as they feel fit from you're bank account and you dare to cancel the DD for the fear of a bad credit rating. Gone to tesco mobile now.