I have been with Vodafone for over 20 years and the service has been OK, but over the past six months it has been appalling. They changed my direct debit but didn't give my bank the correct details and as a consequence the bank refused payment. I told Vodafone about this before they new. and they tried again to present the bill using the same details as before!!. They then turned off my phones, in spite of the fact I had paid my bills for over twenty years by direct debit. After over 20 hours of discussions with numerous people they accepted it was there fault and eventually said they would give me six months free credit to make up for the trouble I was caused, which on the face of it seems fair. The following month the same thing happened and they again eventually were apologetic, but they revoked the six months free that had been given to me previously and reluctantly gave me two months free. During all this time I wasn't able to see my bill online, but somehow the bills started to arrive at my home as hard copy, but on this last bill they have started to charge me for having my bills posted to me, not a lot of money but a very bad principle and awful company practice. I phoned the office in Newbury but the staff there were very unhelpful and actually quite rude and challenging; the company certainly wasn't like this when Lord McClaren was on board. I haven't clicked the box about letting Vodafone know of my concerns because I know it will make no difference whatsoever. Like many others on this thread as I have lost all trust in this company I will be terminating my contract when it expires. Should any-one from Vodafone ever read this very short summary which is doubtful, please be aware that when things go wrong the ethical and best customer practice is to turn a negative into a positive by excellent management of the problems. This has certainly not been my experience.