I am into my 4th month of wrangles with this awful company, which started when they sent my phone upgrade to an incorrect address despite me speaking to several different people trying to stop it being sent after receiving a confirmation text, about 3 minutes after arranging the upgrade. I cancelled my upgrade so i could leave at the end of my contract, in 8 weeks. Then 2 months later they suddenly took over £1,000 from my account for the lost phone and another 2 years worth of contract fees. To top it off, they then suggested I go to get the phone from the person who signed for it and SELL it to cover the bill!! Other issues include; charging me £50 for a 'free' handset, overcharging on my monthly payments without explanation and cutting me off after trying to get through for hours. So they now owe me around £1,200. Avoid.