I contacted Vodafone about bad signal in September 2015. After being told it is work being carried out in my area service will return as normal. Now it is April still nothing has changed so I contacted them on the 05/04/16. I was told to buy some form of booster for my home if I have bad signal! When I informed the operator on the line this happens most place I go and I can not see how a booster in my home helps and I would like to raise a formal complaint. I was then told to email or to post a letter as we can not take complaints over the phone! So there for sent an email and I later received a phone call. In this phone call the woman that spoke to me must have been reading a script as this was out of order. I got told we want to make your package better by giving you more internet but it is going to cost you an extra £10! But when I tried to negotiate for a better deal to resolve this problem caused by them I might ad. I was told if you do not wish to except are deal and a £20 credit that is fine. But we do not wish for you to phone again as it will cost you the sum of £20 a phone call for a complaint!! They have given me no choice but to complain to the Ombudsman Service now as I found that to be a threat. I am a paying customer Vodafone and I hold the right to know what I am paying for and if it is of poor quality the right to complain! Sadly Vodafone or should I say Dick Turpin wish to have the sum of £676.09 for me to leave this hellish service of bad signal and poor internet. Please I urge anyone looking for a new phone contract to not go with Vodafone! As they are robbing and do not care as long as they have your money they could not care if they sold you a lemon!