Dreadful dreadful dreadful. 4 hours trying to get through only to repeatedly be told my number and personal details can't be found on their "new system" and continually get transferred to someone else on the "old system" only to have to wait in a queue all over again. Then to get transferred to a different department i.e returns, only to have to go through the same old system/new system operators and phone queues all over again. Farcical and utterly shambolic. So I purchased a Samsung S7 Edge for £50 p/m with a promise of being able to use the employer discount scheme to save £10 per month. Salesperson confirmed employer was on their list of accepted employers for the discount. Great. Receive phone, try to apply discount after the phone received as instructed, only to be told that in fact employee not on the list at all and no way to get that discount. So I was blatantly lied to then. They say they can't comment on what I was told when ordering (convenient). So I tell them I will cancel under 14 days cooling off period. Another 4 hours trying to speak to someone over two days, eventually get through to retentions who now say they'd be willing to apply the discount after all. Too late I tell them. What a nightmare company to deal with. They agree for me to return the phone a week later I'm still waiting for a flaming return envelope to cancel the order and contract . Do not, I repeat DO NOT use this company, if you want ANY sort of customer service. I have since gone with a 3rd party company and EE and saved £15 per month on the advertised price. Absolutely the worst company I have ever had the displeasure to deal with.