Had such a problem with visa phone over the past year. Told them had no service anywhere with my phone, so I was offered to pay extra for a booster in my home, well then it makes me only able to use my phone at home, I can't take a booster with me everywhere I go. In October last year was sent constant reminders that a bill was due, and the phone had been kept getting cut off since July, which I couldn't understand as it had been set up as a direct debit, after phoning them and finally being able to speak to someone after 35 minutes of waiting, they said they had changed systems in July and our direct debit details had been lost so had been re setup as a pay your bill online/ monthly yourself, which I had no idea about as I hadn't been told. After getting to talk to someone about the problem they said we still owed £200 which we refused to pay as the phone had been cut off each month since July so had no use of the phone whatsoever, said we would pay for what the phone costs each month but not the sim and what comes with it, as it was their fault we were being cut off. After numerous times saying 'our manager will call you back' (DO NOT EVER BELIEVE THIS) after days just sitting with the phone not putting it down, no phone call ever at all. Finally in December I told them I just wanted to cancel the contract, they said I would have to pay the now £290 plus the cancelling costs, amounting to £450 all together to just get out of the contract, I paid it because I just wanted to be out of a contract with this horrid terrible company, causing way too much stress and problems for just a phone! Paid and finally thinking it was finally over, I am now currently on the phone to them as they have still been sending me bills! I do not understand this company! as for people saying it's obviously people's own doing which is why they have problems, is just lucky!! They will mess up your contract as they do everyone else's. PLEASE EVERYONE DO YOURSELVES A FAVOUR AND NEVER EVER JOIN VODAPHONE, AS IT WILL ONLY CAUSE YOU STRESS MONEY PROBLEMS AND YOU WILL NOT GET A GOOD SERVICE FOR YOUR PHONE. I hope VODAPHONE gets fully shut down to stop them from getting anymore money out of people and letting everyone down.