Awful service. So my daughter brought a mobile that wasn't connecting. Three times she went back to store to sort. Finally someone arranged for it to be collected from Vodafone and replaced - happy days. My daughter then end up with a brain injury and deaf due to an accident. Being a mother just continued to put money in her account and getting daughter better not knowing her bills etc. A year on she's able to kind of manage her account. Seeing Vodafone are taking three payments from her account for different hand sets that have been returned. 1hr 12minutes on the phone Vodafone can't refund it as Brough from store. But dpd collected by Vodafone on the phone not in store. £490 she's paid and Vodafone refusing to refund. No help. No guidance. Watch your accounts people Vodafone rip you off