I have a contract for about 12 months with Vodafone and paid £47 monthly. I have decided to leave because the network and connection getting worst. Issues started when I told them I want to leave. They called me for offering different tariffs and each agent giving different information. Lastly, I move to Pay As You Go to find out another tariff from another provider. They said there is no remaning balance on account an receiced confirmation email that I moved to Pay as you and I have been told if the calculation is correct I may get a refund to overpayment. Today received a text message I have a bill. How it can be there is a bill while I am on Pay as you go. and I can see the bill because the app went to pay as your screen. I give them a call, agent says there is an overdue balance. I ask them why I didn't receive any information about it text no email. Anyway, I give up to deal with them. paid that amount. another issue agent saying i can't send a confirmation email about the payment you can reach out to chat . bla bla. Can you imagine a tech company can't send an email for payment confirmation