Issues at every step of the upgrade process. I was about to move to a new network to get myself a better deal. Vodaphone's loyalty team offered a discount on the iPhone 6S, so I decided to stay put. Sales rep ok'ed everything with his manager and the order was placed for next day delivery. Great! Next day, phone didn't arrive. Called customer care and they had no record of the order or agreed discount. Wen't through the whole process again from the start and phone was scheduled for next day delivery. Again, no phone the following day. Called again only to be told the order had actually gone to head office to be manually added to their system due to a technical issue, but should be delivered on Tuesday (4 days later). Tuesday came and went with no delivery. Called again. After waiting in the queue, and going through security, I explained the scenario to their rep. Was put on hold while he checked some details, and was then put back into the queue without explanation. Next person picked up. They had no notes or information from the previous rep, and I had to go through the whole explanation again. This time I was informed that the agreed discount wasn't possible, despite being approved by a senior member of staff. Had to re-negotiate for half an hour before we finally settled on a new deal that was miles away from the first one, but fractionally better than their competition. Order was processed and scheduled for next-day delivery to my work address. Following morning, I got the delivery confirmation that my order was on it's way and a tracking link was provided. After checking the link, the delivery address was incorrect, despite the Vodaphone rep reading it back to me correctly. Had to call up again and modify the delivery address, which has offset the delivery date by another day. Should be delivered tomorrow, so here's hoping. ------ On the plus side, their coverage in the Bournemouth area is actually quite good. But the customer service leaves a lot to be desired :/