I was charged an extra £200 on top of my network bill yesterday, this took me £200 over my credit limit with my bank as i only use this account for paying bills and pay into it as required. I called them at approx 9AM the next day as their help lines are not 24hrs and spent almost hour on the phone to them (at least 40 mins of that was spent on hold.) They admitted fault and agreed to return my £200 and to pay the charges they have incurred and to suitably compensate me for their incompetence/negligence but they said they would need to discus the matter with the customer relations team so asked if they could call me back later that day. I agreed to this but they never did, so i called them at 9am today and was told that the customer relations team would get back to me within 2-3hrs, once again they didn't bother. so i called them this evening, (They said they couldn't process the £200 the day before as the woman i was speaking to was having technical issues.. this is NOT what the woman had told me the day before so one of them has lied to me.) They have now processed the £200 so i will get that in 3-5 working days, initially they offered me nothing else so i voiced my unhappiness with how this was being handled and had to repeat to the lady on the phone what i was offered the day before. (Was that info not already on the system? if not then this is another case of incompetence if it was then i feel she was trying to cheat me!!) so she then offered me a £20 "goodwill credit" for the inconvenience and £20 in cash to cover the charges, i refused as the charges will be £6 per day plus £10 payment fee, so that will amount to 2 days already + the 3-5 working days +Sat & Sun. so that's 7-9 days before resolution which is £42-£54 + £10 Payment fee. so £20 is a bit of an insult really. i rejected that so they then offered me £30 credit and to take in a bank statement (at my own expense and the fact i won't receive it for a month) to prove the fact i have received the charges before they will reimburse me. At this point i had had enough and told them i would call them back with my decision. i called them back about an hour later with a counter proposal but the individual on the line said i had accepted the deal of £30 credit and to take my bank statements in once i had them. It was at this time that i asked to be put through to cancellations, but apparently they close at 8PM unlike the "helpdesk" which is open until 9PM. well since then i have been forced to bring my balance back into credit today by borrowing money from my partner as i need the account to pay money into for another bill later this week. this has now effectively left us £400 out of pocket between us (At least temporarily.) but will now mean i won't incur the additional fines to my account which now leaves me ineligible for any reasonable reimbursement/compensation/"goodwill" money from vodafone for this disgusting display of what they call customer service. So i am writing this review in an attempt to gain a small amount of solace that i can pass this information onto other potential customers so they won't fall into the same issue as me as their customer relations team at least in my eyes is VERY below acceptable.