On 25/10/23, I placed an order for an iPhone 15 Pro through Vodafone's online platform. Unfortunately, I have yet to receive the ordered device, despite multiple delivery attempts. My experience has been marked by a series of problems.Mistake was done from Vodafone Customer Service as they told DPD that was an exchange from previous delivery that never happen. The first failed delivery attempt occurred on 26/10/23, and the second on 28/10/23. Despite making myself available and providing clear instructions to the delivery personnel, the ordered iPhone was not delivered to me. The inconvenience and frustration caused by these failed attempts have been considerable. I have made several attempts to address these issues by contacting Vodafone's customer service. Regrettably, I have had to speak with four different representatives, none of whom have been able to resolve the matter satisfactorily and kept me on the phone 1 hour each time . Their resolution is to wait 1 more week to raise a new order and regarding complain they will contact me to solve the matter within 10 days . Unbelievable. Do not buy anything from Vodafone with Sales representative over the phone