I received a fraudulent phone call on 28/06/23 from an individual claiming to represent Vodafone. This person informed me that, as a loyal customer of 14 years, I was eligible to receive a new iPhone Pro Max as a gift. What trapped me was that this caller possessed all of my personal information, including my address and date of birth. Subsequently, she proceeded to place an order for the device using my phone number. However, upon receiving the delivery address txt message , which did not match mine, I immediately realized that this was a scam. Without delay, I contacted Vodafone and informed them of the situation. They promptly took action and successfully intercepted the delivery, ensuring that the iPhone Pro Max did not fall into the wrong hands. Despite this resolution, Vodafone has continued to charge me for the device and is now requesting that I complete a fraud form. I am deeply frustrated by Vodafone's unprofessional conduct throughout this ordeal, and their persistent attempts to hold me accountable for an incident that was clearly beyond my control.