AWFUL. I spent 1 hour organising 2x business contracts and handsets and was told to collect the phones from the store on Monday. I requested home delivery but was told this could not be arranged. On arriving at the store there were no phones to collect and after sharing my dissatisfaction was informed I needed to call customer service to cancel. I drove 45 mins to collect the phones from the store and was told I should've received a text confirming the phones had arrived (not communicated during the ordering process). I called and spoke to a representative asking for the phones to be delivered to my home and was told this cannot be arranged now (but could have when I arranged the contract/handsets!!!). I was informed that the contract and handsets would be cancelled after 3 days. Today I had emails welcoming me to Vodafone and when I called again I was told I need to call the local store to cancel. The representative continued to talk over me throughout the call and after my requests to speak to management four times finally informed me that the manager was unavailable. I was informed the manager would call me back in 24-48 hours. When I asked for a call reference I had to wait a further 5 minutes for the representative to write up the complaint leaving me to believe the complaint would not be lodged. Awful start which leaves no confidence with the company whatsoever and we will not spend $1 with a company that offers such poor customer service.