I had the worst experience with Vodafone. I had a contract over 2 years ago with them wich ended after 24 months in February. I was sent an email telling me in February i was to pay my final bill. I assumed this was the end of it, only to notice in May 31st I did not have enough money for my rent as Vodafone had been taking out bills for the last 3 months. After ringing them that day I was passed around to at least 8 different people after being promised by the first person due to the fact i was unaware of the fact you must cancel your contract 30 days before it is due to finish or you will keep getting charged. I thought this was great and was passed around until we found someone who could actually do this. They told me this would take 2-3 days which was too late for my rent due the next day. They then said get the money refunded immediately by the bank and we would look into it and sort the refund with the bank. I was delighted and got the money back from the bank absolutely no problem and was able to pay my rent. I then noticed an email from them on 21st June to say I owed them 4 months worth of bills. When I rang them up they denied that i was told i could get a refund and that due to terms and conditions i would not get my money back. I explained i had received an email in February saying it was my final bill they went to look for it and came back after a very long hold to say they conveniently couldn't find it so i had to pay them the money. he mentioned that i could pay the money over 3 or 4 months. After i told them this was unacceptable as i had already been told the refund was good to go they just quoted their term and conditions to me and refused to listen to my plight. They didn't have any sympathy for the fact I am a single mother who is scraping by and because of them I will now very possibly face living on the street due to being unable to pay rent or buy food for my 7 month old baby or myself. They had no care and said it was no fault of theirs. They went on to say they could take just 30 off the bill, which is not even one bills worth. I accepted as the guy wouldn't listen and said there was no-one else i could speak to. He then said did i want to set up a payment plan and i said yes because i knew i had no other choice. I was then asked for my card details and when i asked why they said they needed to take 3/4 of it today. I didn't have the money and with no way to get it they said the debt department would deal with it but refused to help e get in contact with that department. they said someone would be in contact somehow but he didn't know how or when it would be left. I was forced to leave it there and now have debt on my account simply because i was unaware i had to cancel my contract when it was finished. Please no-one go near them. They will mislead and lie to you to get money. They are cheats and liars and just terrible customer service all round.