OK.... so my handset *(LG G4 ) failed ..and I took it back to the High Wycombe store to get it ... " repaired " !!. They gave me a form and said they would contact me when it is back. I went back, sorry .. not ready, so I went back again ... " it`s been repaired but not back yet " ... so I went back again " sorry ... it needs parts ?? " .... so ... I rang 191. Hello can I help you, yes ... when is my phone back please .... oh ... its been returned .... on the 21st @ 3.56 and signed for. But I ve been back 3 times since then including today. They say " sorry .. it needs parts . ... no no .. its back ... its been signed for. OH ...... so ..... VODAFONE`S idea of service ... is to LIE to their customers ...... so I hang up ... but I don`t trust them ...so I ring back ...and guess what .... none of my comments or complaint has been noted ..... BRILLIANT .... so if you like problems when things go wrong and get hacked off and LIED TOO, when they do ... then I can Highly recommend VODAFONE .... they ll give you the same customer service ... I got. Oh I nearly forgot ... the last person I contacted wanted me to hang up as they wanted to go home. Cheers ... still no handset .....