I have been with Vodafone for five months on a direct debit set up by Vodafone in store. Every month they chase payment then lock my phone requesting payment. Despite numerous calls and visits I am asked for the reason as to why I have not paid my bill and if I was to pay it there and then they could reconnect me. Reassured by staff that it was a Vodafone error - I paid what was owed only to experience the same threats and disconnection every month. My bank explained they could see payment was requested but Vodafone repeatedly input incorrect mandate numbers (mandate numbers are issued when setting up direct debit). Apparently common to Vodafone. Vodafone decided to start the process from the beginning but hey forgot or neglected to cancel the other two mandates. Vodafone was made aware of this clerical error, and again I was reassured it is a Vodafone error that will be rectified and I will be reconnected..........that was two days ago! Wishing I had remained with O2. To date I do NOT rate Vodafone, however two Members of staff do in my opinion deserve recognition.