Online upgrade offers were poor so I called to find out what I needed to do to leave Vodafone. Cutting a very long story short the lady offered me a good upgrade on the phone I wanted (Samsung Galaxy Note 4. During the conversation I repeated at least 3 times that I didn't under any circumstances want a black phone. I was told that it was available in black, gold or white. I asked for white the lady checked the stock and said that that would be no problem as there was stock in white and duly processed the order. My phone arrived today .... its BLACK! I am seriously unhappy. Decided to call up right away and used the call back service so that I didn't have 'to wait on hold' - sure enough 15 ish minutes later I get a phone call back only to be held in a queue for 20 mins. I was then told that they couldn't help me because the department that deals with this is now closed I I have to ring back and go through the whole process again tomorrow adding even more time on to me actually receiving the phone I ordered. Yo sure know how to push your existing customers of some years standing to go elsewhere! Congratulations Vodafone!