Vodafone were delayed installing our broadband, they gave us a "complimentary" mobile data dongle. It turns out that in a call and small print it was snuck in that we needed to cancel after one month or be charged. Turns out they have been chsrging us for 1 year. We never used the dongle once even once in the end. One customer service rep told us that we would get a full refund, since then they have changed their mind and are insistent only 3 months will be offered. They have been very and at not returning calls or emails also. The reason we went with vodafone business broadband was not for price but their reputation for good customer service. We have 2 building using broadband and mobile phone contracts too, all of which we will be looking elsewhere now.