11 long years with Vodafone, I've even worked for them for 2 years and they are treating me like crap. Taken over £650 from my debit account over the last 2 months....guess why?? Incorrect bills, like the millions of others I'm reading about. 74% 1* reviews on trustpilot 94% 1* reviews on reviews.co.uk ...says it all really! Promised calls back within 24/48hrs more than 3/4 times now over a 6 week period.....guess what?? NOT ONE CALL BACK AS PROMISED. Constantly chasing and given case number after case number but no solution...no apology...NO MONEY BACK!!! Emailed the following people and governing bodies/press to help push things forward... neil.blagden@vodafone.com jeroen.hoencamp@vodafone.com Resolver The Ombudsman Which? The Telegraph This is Money BBC The Guardian Hopefully one day I will receive back the hundreds of £££'s that Vodafone have unjustly taken from my account. Wishful thinking I know... We all know you are cocking up customer bills....admit your mistakes and pay your customers back what they are owed. Vodafone may be a little cheaper in some instances, but you know what they say...PAY PEANUTS...GET MONKEYS!!! My advice...stick with O2 or EE.