For my sins I have been with vodafone for many, many years and to be fair never had much in the way of problems with the phones I've had or even the network (albeit that it's the only network that gets no service at my house). HOWEVER, the second something goes wrong or requires you to make a change or speak to the ironically named "customer services" it goes from an average, slightly overpriced service to being so awful that you are left asking yourself if you're being pranked by some rubbish reality TV program! Like so many others on this site I've been overcharged (hundreds of pounds) and taken 6 months+ to get it (or at least some of it) back. I've been lied to consistently and have taken to asking for a transcript of the call or "chat" every single time. Obviously they always say yes, they'll send it. And predictably they never do. I can only hope that people will read this and regardless of the "deal" on offer go to absolutely ANY other provider for their phone. As soon as I can extradite myself from my contract I will. In fact, if I won the lottery tomorrow I would use the money to pay my way out of the contract before I even started looking at cars!! Please don't sign up to vodafone....