For the last year, the service has been awful. The network is weak, the calls cut off and the internet leaves much to be desired. On top of that, they have some morons working in Finance department who fail collect DD's. However, they do not fail to add late payment fee £5! I imagine they do it to thousands of people.... So I asked customer service, why are you charging me, if Vodafone is the one failed to collect the DD, they said I didn't have the DD. I said- well, I have a letter, an email and text message from Vodafone confirming of the set up DD. Basically, I paid. Like many more people, because they "cannot" remove the charge. I have set up calendar alert, to cancel the contract. Unfortunately, I still have another 6 months with them.... But they will never see me again. Service is bad, customer service is worse, and to think I thought of signing up for their broadband.... Dear people! DO NOT sign up with Vodafone! You will regret it. They are just like talk talk now.