Purchased pay as you go phone today. I made clear it was a temporary emergency phone and it must be up and running pretty much immediately. Woman who served me put in sim and said it should be working in an hour to an hour and a half. Seven hours later it was not working and message was "invalid sim". Phoned Voadaphone helpline got recorded message that they were experiencing high volume of calls etc etc. Hung on for more than one hour - listening to same recording and terrible music. Decided to call customer sales - phone picked up straight away but as soon as it was clear I did not want to buy something but needed some assistance I was put through to no one. Tried this three times and eventually got to speak to someone who said they could do nothing and Inwould have to go back to shop tomorrow. I will and will demand a refund - it is obvious vodka phone put their resources into sales and are not interested in anything else. So in the public interest do not buy a phone from them - companies will not improve their customer service until their failure to do so hits their bottom line.