I was being overcharged for 2 year old IPhone, contacted them and was sold a Samsung J5 at a special deal( which it isn't). Cannot send or revive texts to others on Vodafone network. Spent hours on line and phone. Told it. WA a fault with SIM card, was sent new SIM card which took 24 hrs and 10 minutes to activate. Resolved nothing. More hours on phone. Sent new handset, still same. I've spent more hours on phone cancelled contract and asked for returns pack and for them to reactivated my old contract( which expires on August 24 and requested a new SIM card for it. That arrived but 5 days later the returns packet still hasn't been sent. Rang yesterday to be told it definitely would be sent. Rang today to be told the order wasn't on the system and there was something wrong with the system which they would try to fix. I asked why they couldn't get up and post me one but it has to go through the system. For the same reason I cannot take it to a Vodafone shop. The customer service is abysmal, I cannot wait to get out of this contract but until they send the returns pack they have me trapped. Don't any one ever get stuck with a contract with them