Avoid at all costs! I would give them -1,000,000 if I could! I bought an iPad with a 3Gb monthly data allowance direct from Vodafone. Due to a fault with how the account was set up, the iPad physically cannot connect to the data network and offers to sell you a data bundle. So you're thinking, hmm well mistakes happen and this can be resolved. I got the iPad over a year ago! Vodafone have failed to resolve my issue for over 365 days (but have still billed me throughout!). The lack of access to data isn't the most annoying thing by a long stroke and I'm sure it's a fairly random and unique fault that won't affect many people. What you need to be worried about as a prospective customer is Vodafone customer services utter, complete, and TOTAL ineffectiveness. Say I ran a business called John's Bricks and you were my customer. If you ordered 100 red house bricks and I only sent 50 but billed you for the full 100, you would ring me and tell me and I would then look to make good my error in the shortest possible time. If for whatever reason I didn't resolve my mistake, you would ring me up directly and I would say, ah yes, I'm so sorry, this is why I haven't fixed this yet and this is what I'm doing about. If this was John's Vodafone Bricks, you would ring me up. After ensuring you had undergone a comprehensive 50 minute hold period, I would make sure I transferred you to at least 4 different offshore operatives before transferring you to a scripted brick 'specialist' who after making you count every brick you do have at least twice, would utterly fail to grasp your problem before promising (and failing) to ring you back ever again. After three of four times of trying this process (one each subsequent occasion, I would treat your brick issue as if you had never previously told me about it), you would probably become exasperated with this process and come down in person to one of my high street brick stores. Here, I would get one of my team to promise to look into the issue before doing nothing about it for at least a fortnight before getting them to dial through to the Vodafone brick 191 helpline so they can go through the hold period, the four different operatives and the scripted brick check. I would finally conclude this by having my super brick specialist somewhere overseas promise to ring you back (which of course they will never do). Sorry about the awful brick analogy, In a nutshell, by far the worst and most frustrating thing about Vodafone is that you physically have no recourse to resolve any issues should you be unlucky enough to have one. You are forced to endure a tortuous process where you have no control over the outcome and no recourse if it's not working. If I thought I wouldn't end up on the nine o clock news, I would sit outside their headquarters and physically accost their faceless management team to ask them how they can take money for a service they're simply not providing.