What went wrong? How about everything. When I first joined Vodafone they were one of the best networks available but now all they care about is money. After almost of year of being charged for out a bundle data – which shouldn’t have happened as I have mobile data turned off on my phone yet it is still being used, I only ever use WIFI but my data is still being used, almost 2GB in 4 hours with it SWITCHED off. They offered loyal customer’s things then back out of them once you have agreed to it and finished talking to them. Make promises all the time that they never keep. Having had my phone looked at in store where a rude member of staff looked at it for less than two minutes pretty much threw my phone back at me saying everything is fine with it – ALL LIES. Clearly there is something wrong if my data is constantly being used when it is switched off. The customer service or lack of it are very rude and will only offer assistance if you pay them for it – ALL THEY CARE ABOUT IS YOUR MONEY, NOT IF YOU’RE HAPPY. They will call you a liar, make it out to be your fault and offer you thing that they don’t intend to do just to get you off the phone and live chat. DO NOT JOIN VODAFONE, GO WITH VIRGIN. Virgin use EE which has the best network coverage and offer real deals where you pay for your phone and plan seperatly meaning you can change your plan any time you want to suit you. (30 day rolling contract. Customer service is A* they are happy to help you and the best part NO UPFRONT COST FOR YOUR PHONE) I know when my plan finally ends with Vodafone I will be going to Virgin. I have been a customer of Vodafone for almost 10 years and I have finally had enough of them, they only care about new customers to get the money. GO TO VIRGIN IT IS SO MUCH BETTER.