Left my for repair in Romford branch, after 10 working days wait received a message repair complete. Instead of my repaired phone i have collected brand new replacement phone. Which is good o thought, until found out its cheaper version. Went back and it's appeared a mistake. They retained my "new phone " and I was told I will get another next day. After popping in every day for another week they finally replaced handset, imagine for same cheap version. They apologise and said once again come back next day. Its just beyond a joke. Likely I have another handset to use for a mean while. 3 weeks of breaching their contract. Just ridiculous. 5 star customer service, unhelpful at all