I joined Vodafone when I got the iPhone 4 in 2010 I thought it was a bit pricey but they claimed to have the best coverage, first three years were ok I did though I did notice that my bills were coming up much higher then they were with the last provider. It started 2013 with the change of my direct debit without informing me! Which caused me to be charged by my bank, realise the direct debit was cancelled tried for three months to set it up again Vodafone kept saying its sorted the filling month? NOTHING! Eventually when I asked to make a complaint they where able to set up the direct debit. In February 2015 they took money out of my account twice, I contacted customer service who to my Horror that they can't see the second transaction?! I was then told to contact my back to make sure that it was actually taken twice even though I could see the transaction on my mobile banking and to print out a statement and take it to a Vodafone store to get my refund, so I left work early I took I rushed to the back grabbed my statement only to betold at the store that they don't do refunds all they can do is put a note on the system, so I go home and rang Vodafone guess what? We still can't see it and even through you've shown a memeber of our staff proof we still need to run an investigation to why and where, 8 days later nothing I contacted Vodafone again made a complaint "someone will call u regarding the complaint" no one did I was not surprised, the following week I called up and demanded my money back irrespective of where they where at with the investigation and I wanted to know what was happening with my complaint that was the day I realised Vodafone where actually doing nothing! I was astounded by the shear disregard they have for their customers and the high level of amateurism they display on a daily basis, eventually someone told me they don't know what's happening with the money and there was no complaints logged, I contacted the communications ombudsman whom told me to get a dead lock letter before they could proceed, when I asked Vodafone for the dead lock letter all of a sudden they have this department called customer relations! When all that time before this point I was lied to hung up on and ignored countless times, once I to customer relations all of a sudden they calm see that money has been taken from my account twice they refunded my money and gave and threw some more money at me for my money for my troubles. August 2016 I called to cancel my line because my contact had come to an end and I had enough of their disgusting customer service, I was put through to a team that is meant to dive me my PUK code, they agent made it very clear that he doesn't want me to leave as I've been a very loyal customer, I told him I wanted the iPhone 7 plus and that I was going to O2 he said please don't cancel let us keep you happy and like a fool I believed him. On the 9th September I woke up early to order my phone by 8:23 my order was done told told the agent about the last I had conversation with Vodafone and surprise surprise he had no notes to go by but it didn't bother me too much when I didn't receive any confirmation of my order I started to get worried, Sunday the 12th I called again and spoke to someone called Simon who said that there was no order for my I completely lost it and asked to speak to the customer resolution team the agent Simon was adamant that there was no such team after calling me the wrong name he asked me to hold and went off to find out what was going on, came back and said my order was placed on a secondary system and it was fine and that I would receive my confirmation on Thursday, Thursday came no confirmation I call again and again no order he been placed they said I need to place an order today if I want the phone on time I asked it's now 6 days since the order was originally meant to have been placed would that not delay my phone? Apparently not which I did not believe having no choice but to place an order after being sent from puller to post I eventually placed my order I then requested to speak to the customer relations team and miraculously they appeared again but it's to late their closed, I called the following day and they gave me a discount on my line but they said they can't do anything about my phone due to the delay and high number of orders for that particular model I will have to wait! Since then they have put my on a contract I did not request until I get the phone when they will put me on the actual I ordered and they have cancelled my entertainment pack, it's now the 22nd of September and Ive received a email from them saying they will let me know what happening on the 26th I fly out on the 2nd of October. By far the worst ever experience I have had with a mobile company and this is coming from someone that was with 3G and T-Mobile at the time, when my contract is up in 24 months I will be leaving even if they offer me the best contact they have for free