I rung up 5 weeks ago and ordered there new Fibre broadband. The agent that raised my order , raised it incorrectly. The broadband team then cancelled my order without my knowledge. This then happened again , and no communication has been made with me. After 4 weeks I hadn't heard anything so I rung up and chased this up. The box got sent out the next day , but I still haven't heard anything. So I have just rung up and there is further delay. They have now booked me in but didnt even confirm an appointment time. This is a wide appointment slot and they cant narrow down the time, but if i miss it i could get a charge. (surely they should let me know the appointment time then) How could i be charged for missing an appointment that i didn't know i had. I appreciate there wifi (no line) is a new product, but Vodafone need to give their staff the adequate training to deal with this . On my experience so far , i certainly wouldn't recommend vodafone