I am very disappointed in Vodafone as after being a loyal customer for over 10 years (not too sure why I have stayed with them for so long) they have treated me in a very unprofessional manner. They have clearly stated that they will not help with an issue of where my bill has jumped from £150 per month on average to £450. In the last 10 years this has never happened so I feel that based on this there is an error. I was told by one of their customer services people – Kim Andrew today that we used this and we have to pay – it is all our fault even though when we changed to our new phones recently we asked the sales person to ensure that we have the same contract where we are notified by e-mail if we are reaching our limit etc.so there is never a problem – THIS WAS NOT DONE as this would have immediately highlighted to us that there was a Vodafone Fault and she said that we did not tell him. As she says there was no recording of this conversation and she was not there for the conversation VODAFONE is right and we are wrong so we must just pay up. I did mention that I dealt with someone else two weeks ago who said they were addressing this and would pull up a recording etc. but it could take two weeks. Kim responded that this person was wrong and that she will ensure that her colleague would be reprimanded. If this was my company, I would be very concerned if one of my employees said something like this….. I am taking this up with the OMBUDSMAN but now cannot get through to Kim Andrew telelphoncially as she has to put all of this in writing – typical….!! I WOULD RECOMMEND THAT NO-ONE SIGNS UP WITH SUCH AN UNPROFESSIONAL COMPANY and I WILL NOT BE RENEWING MY CONTRACT WHEN IT COMES DUE UNLESS VODAFONE REFUNDS THE EXTRA MONEY THEY TOOK OFF MY ACCOUNT AND I WILL BE A VERY BAD ADVERTISMENT FOR THEM.