I have never in my life before dealt with a company that has such poor ethics and is so incompetent at providing a service. I have escalated my complaint up the chain and was offered a settlement so far away from setting things right that it really feels like I am being made a mockery of. Every step of the way an issue was delayed and then fixed only for Vodafone to cause a new one and then not take responsibility for causing it. By this point I have spoke to a lot of customer support staff and they clearly have no intention of resolving all issues and want rid of the customer as soon as possible. If you are thinking of going with Vodafone, remember that they make it extremely difficult and time consuming to get anything done and will keep you held in the contract for as long as they possibly can without holding up their end. It is criminal what they have been getting away with and it is no suprise that there is a massive current class action lawsuit. I will be taking my complaint further through any means if my experience has not been set right very soon. I am utterly done having to waste my time doing Vodafone's job for them.