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Lauren
What an utterly incompetent company with the worst customer service I have ever encountered. As part of our family plan we have had an ongoing issue since February this year with being overcharged constantly for phantom "out-of-bundle" charges and having phones cut off for missed payments, despite the fact that we have received confirmation of payments made. There have been multiple promises that the overcharged payments will be refunded and this has yet to happen successfully. We have been shuttled from pillar to post with the only success in reaching an agent being when the company (wrongly) believes we owe them money. The phone has been deliberately hung up on us multiple times, and hundreds of customer service agents have promised that all the problems are resolved only for a recurrence to emerge just moments later. Formal complaints have been made with the promise that they will be escalated; we have yet to hear back from any of them. I am now beginning to suspect that the company is actually deliberately attempting to rip its customers off and that this goes beyond incompetence and into criminality. When the current contract is paid for (which can't come soon enough), we will certainly be taking our custom elsewhere and would encourage anyone else to do the same.
8 years ago
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Vodafone has a 1.2 average rating from 2,003 reviews

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Alice, Customer Support

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